Iris Smith developed the customer service training manual.Īctive voice sentences often use fewer words than passive voice sentences, thus contributing to the conciseness professional communications strive for.The department manager scheduled a meeting for Friday, July 19, at 10:00 a.m. 70% of our clients prefer in-person consultations with a case worker to phone calls or virtual meetings.The marketing group implemented the new marketing strategy at the start of the month.Clarity is one of the characteristics of effective professional writing, and active voice contributes to that clarity. There’s no mistaking who is performing the action, and what the action is. Subject ← passively receives the action of the verb ← from the objectĪctive voice sentences are clear. Subject → actively performs the action of the verb → to the object of the sentence The following table uses arrows and words to represent the difference between active and passive voice sentences. For example, “All sales orders are processed daily” is a grammatically-correct passive voice sentence, but without an actor, so you don’t know who is processing the sales orders. This is especially true because passive sentences can be written in ways that do not tell the reader who is performing the action. Although in this particular passive voice sentence you understand that Mackenzie is doing the processing, Mackenzie’s role takes on less importance because of the passive voice sentence construction.Īctive sentences tend to be shorter, more precise, and easier to understand. In sentence A, the passive voice sentence, the subject is sales orders, and the action of processing is being performed on the subject. On the other hand, passive voice sentences have the action performed on the subject. Active voice clearly identifies who is performing an action active voice sentences usually have a direct subject-verb order, with the subject performing the action (verb). Most readers prefer sentence B, which is the active voice sentence. Which of the following sentences would you rather read?Ī – All sales orders are processed daily by Mackenzie.ī – Mackenzie processes all sales orders daily. Professional communication should be clear and direct.
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